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Order Management Specialist

Date: Feb 10, 2019

Location: Columbia, MD, US, 21044

Company: W. R. Grace & Co.

Requisition ID: 3117 

Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 3,900 people in over 30 countries.

Job Description

We're adding another Game Changer to join our Order Fulfillent Department. We're hiring an Order Management Specialist iwho will be responsible for managing the order process from the acceptance of an order from the customer through the completion of the process of invoicing.  This position will have contact with multiple areas of the sales and production process and with external relationships including Logistics providers, customers and others.  The Order Management Specialist will build a relationship with the business segment team members to collaborate in order to support business plans and provide solutions throughout the process. Responsibilities include:

  • Fulfills orders, including order entry, administration, shipping and deliver of goods from receipt to delivery.
  • Confirm and verify information on purchase orders, including pricing, products, Inco term, freight term, payment term
  • Accurate data entry into SAP system; including order entry, credits, debits and pricing
  • Coordinate with plant, demand, and S&OP on material availability and timely shipments
  • Assist the credit department on invoicing/past due issues
  • Coordinate with internal departments to ensure orders ship on time
  • Manage and communicate third party logistic provider information to customers and plants 
  • Process and track customer orders with third-party suppliers.
  • Manage customer consignment order activities and perform monthly inventory reconciliation and ensure accurate monthly billing
  • Fulfills requirements for stock in transit customer orders including required documentation
  • Monitor imported finished goods for customer orders
  • Provide backup support to team members
  • Respond to and resolve customer inquiries

Required Skills

  • Attention to detail
  • Customer-focused
  • Excellent organizational skills and ability to manage and prioritize multiple issues simultaneously
  • Ability to integrate information and make decisions in support of business goals
  • Excellent interpersonal and communication skills
  • Ability to effectively interact with internal and external associates
  • Sense of urgency and ability to make critical decisions independently.
  • Computer skills required including Microsoft Office

Required Experience

  • Minimum of 3 years in sales, order management role or other relevant experience
  • Bachelor degree business field preferred or equivalent work experience 

Preferred Qualifications


  • Experience in a manufacturing company 
  • SAP experience 

Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.

Nearest Major Market: Baltimore