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Technical Service Manager, AP

Date: Jun 26, 2019

Location: Beijing, 11, CN, 100020

Company: W. R. Grace & Co.

Job Description
  • Commit to and promote the values of the Grace Mission, Purpose and Vision Statements, Environmental Health and Safety Policies, and Product Line Quality Statement.  Support EH&S policies and procedures.
  • Serve as the technical expert to Grace customers by troubleshooting technical issues at the customer site, demonstrating Grace product capabilities, recommending solutions and serving as the Grace representative in technical proposals to the customers
  • Present at customer sites to support and guide plant operations during pilot or commercial trials, loading & unloading at the plant with utmost safety, integrity, process continuity and product quality. Provide expertise to customers, especially for newly developed products or applications that require full technical knowhow in safety, support, handling and disposal.
  • Work with cross-functional teams on specific projects to support existing products and develop new products, using Six Sigma techniques.
  • Work with R&D personnel to design programs to support specific customers as well as general industry needs.  Interpret results in a manner that is relevant to commercial use of Grace catalyst products and services, including the assessment of technical feasibility and commercial value of Grace products and services. Establish the testing and application test on site required for trouble shooting, validation and development work.
  • Be resourceful in providing guidance for the handling of Grace products during storage, loading, unloading and recycling of the spent product.
  • Support sales and marketing in identifying the competitive advantages, benchmarking, marketing effort and market segmentation of the business. Provide innovative ideas to strengthen sales in existing markets and open up new applications.  This includes use of existing and new products for both new markets and established markets.     
  • Support other regions, product portfolios or projects as needed.
Required Skills
  • Strong verbal and written communication skills. 
  • High level of troubleshooting skill with strong communication with various levels in the organization. Active listener
  • Exceptional interpersonal skills.  Demonstrated ability to foster cooperation and achieve goals within and outside of workgroup. Strong customer-facing presence. Excellent listening skills.
  • Ability to work well across functions and geographic regions. Culturally adaptive.
  • Capable of managing several projects, at various stages, on an ongoing basis.
Required Experience
  • Minimum 10 years of related work experience in a technical customer-facing specialty chemicals role,
  • Minimum 5 years manufacturing or operations experience on UNIPOL PP much preferred.
  • Fluent in English & Mandarin (written and oral) 
Preferred Qualifications

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