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Technical Service Manager, Specialty Catalysts

Date: Apr 3, 2021

Location: Worms, RP, DE, 67547

Company: W. R. Grace & Co.

Requisition ID: 6518 

Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 3,900 people in over 30 countries.

Job Description

Reporting to the Global Senior Manager of Technical Service, this role manages and maintains Grace technical relationships with customers through frequent direct contact and service delivery that helps increase profits. Works closely with sales managers, Corporate Account Managers, R&D and new business development in identifying, developing and achieving business objectives for the assigned product platform.

 

  • Serve as technical expert to Grace customers by troubleshooting technical issues at the customer site, demonstrating Grace product capabilities, recommending solutions and serving as the Grace representative in technical proposals to customers
  • Manage and maintain Grace technical relationships with customers through frequent direct contact and service delivery to drive profit
  • Work closely with other functions in Grace (mainly R&D, Marketing and Technology Managers) to deliver Grace’s full portfolio of products and services
  • Support sales and marketing in identifying the competitive advantages, benchmarking, marketing effort and market segmentation of the business. Provide innovative ideas to strengthen sales in existing polyolefin markets and open new applications
  • Manage the trial cycle. Understand customer application and advice the customer about pilot and commercial trials during the pretrial, actual trial and post-trial analysis to demonstrate our product and to achieve performance targets that they have
  • Provide on-site and remote support during customer trials in order to assist customers in achieving maximum benefit from Grace products
  • Maintain broad based technical and economic knowledge of the Polyolefins business including Global sharing of key learning
  • Work with R&D personnel to design programs to support specific customers as well as general industry needs.  Interpret results in a manner that is relevant to commercial use of Grace polyolefin products and services, including the assessment of technical feasibility and commercial value of Grace products and services

 

Required Skills

  • Strong technical skills
  • Ability to solve customer problems
  • Practical experience with commercial reactors and operations is needed
  • Demonstrated ability to prioritize and manage multiple projects
  • Strong verbal and written communication skills in English. Ability to present to customers effectively and good customer presence
  • A self-starter who is a quick learner and able to have good problem-solving skills

Required Experience

  • BS Chemical Engineering or equivalent technology degree
  • 10+ Years prior experience in relevant Polyethylene industrial assets(s) and tech service experience
  • Slurry and Gas Phases (Single reactor, Double/Multiple reactors, Loop, CSTR)
  • Ability to travel ~60% mainly in Europe region and includes global travel
  • Good working relationship with sales and prior customer interface experience
  • Prior experience in working across regions for a global company

Preferred Qualifications

  • Prior PE Solution phase and PP industrial assets(s)

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Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.

 

EOE StatementW. R. Grace & Co. is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected status.