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Technical Service Manager, ART

Date: Jan 9, 2021

Location: Tokyo, Tokyo, JP, 104-0033 Anyang, Gyeonggi-do, KR, 14073

Company: W. R. Grace & Co.


Requisition ID: 6145

Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 3,900 people in over 30 countries.


Job Description


We are seeking an experienced Technical Service Manager to be a part of global technology services team at W. R. Grace. We are searching the talent in both Japan and South Korea market. The location of this role is Tokyo Japan.

  • Accountable for process monitoring and optimization of Advanced Refining Technologies, ART (joint venture between Chevron and Grace) customer hydroprocessing units
  • Recommend operating guidelines for optimum unit performance
  • Provide troubleshooting and turnaround support
  • Develop catalyst performance evaluations and projections
  • Develop technical proposals for new catalyst systems based on customers future operating plan and requirements
  • Assist ART customers to meet their objectives safely and reliably
  • Support ART sales to retain our customers
  • Prepare technical proposals for new customers or new units
  • Build understanding and develop organizational capability within the technical teams
  • Interface with customers to support catalyst loading and startup
  • Troubleshoot operational problems delivering catalyst performance reviews
  • Approximately 30% of international travel will be required

Required Skills

  • Understanding of hydroprocessing technologies including crude oils and petroleum products, hydroteating process and operation, chemical reactors and fluid dynamics, catalyst and catalytic reactions, kinetic modeling and simulation, and environmental health and safety is required
  • Ability to develop and present a technical proposal, assist catalyst loading and startup, monitor and review catalyst performance, understand technical questions and provide answers, troubleshoot both catalyst and process and recommend operating guidelines.
  • Communication and presentation skills in both English and native language are very important to build and develop relationship with customers as a main contact and understand customers’ problems and requirements to provide recommendations in a timely manner

Required Experience

  • 7+ years of experience in oil industries including refinery, the Engineering (EPC) and the Research Institute
  • 3+ years of experience with hydroprocessing technologies
  • Experience with residue hydrotreating or residue hydrocracking (ebullating bed) is a plus

Preferred Qualifications

  • Master’s degree in Chemical Engineering or Industrial Chemistry.



Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.


EOE Statement:  W. R. Grace & Co. is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected status.


If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation.