Technical Service Manager

Date: Feb 26, 2024

Location: Singapore, SG, 238871

Company: W. R. Grace & Co.

Job Description

 

Grace is seeking a Technical Service Manager to join our FCC Technical Service team. This role reports to Senior Sales Director, Asia located at Singapore. 

Job Overview

 

This role manages and maintains Grace's technical relationships with customers through frequent direct contact and service delivery that helps increase profits. Work closely with Sales, R&D and Marketing in identifying, developing and achieving business objectives in the assigned product platform. 

Responsibilities

 

  • Develop and maintain executive and technical customer relationships at assigned accounts. 
  • Provide technical support to the regional sales team to achieve quarterly and annual sales quotas and gross margin targets. 
  • Assist in creating value documentation tools to identify and qualify value provided to the customer. 
  • Be the key link for customer-driven innovation via understanding and communicating current and future customer needs and value. Serve as the connection between sales, R&D, and marketing to put forth our best technology offerings. 
  • Recommend and implement new catalyst formulations working with R&D and technical partners and lead the evaluation of Grace catalyst performance. 
  • Work closely with Marketing Managers on existing products and markets in terms of the ability to compete, gain market share, grow revenue and profitability. 
  • Conducting technical seminars and training for customers. 
  • Developing, preparing, and presenting proposals that clearly illustrate customer value propositions. 
  • Assisting customers with troubleshooting and optimization operations and determining/ communicating value delivered. 
  • Leverage industry experience to work with account team to navigate customer's decision-making processes and to be an active and key contributor to customer strategic account planning. 
  • Serve as an expert regarding optimization of our customers' FCC assets via matching their specific objectives and constraints with our catalyst technology. 
  • Analyze key data (Ecat/operating) using simulation-modeling statistical tools to assess results vs. prediction and to develop presentation to communicate value delivered to all levels of customers organization. 

Required Qualifications

 

  • Degree in Chemical Engineering, Chemistry or relevant background in catalysis technologies, with a minimum of 10 years demonstrated success in the refining industry with at least 2 years of experience in refining technology or 2 years of FCC experience preferably in engineering and plant operations (preference for experience with refining/FCC economics).
  • PC skills are essential with a focus on simulating and modelling. 
  • Proven ability to sell high-value technology (catalyst technology, process technology) with an economic value proposition.
  • Effective in cross-cultural and cross-functional environments with strong communication skills. 
  • Proficient at establishing and cultivating consultative relationships with both executives, engineering and operations personnel at target customers. 
  • Strong business focus. 
  • Excellent written and oral communication skills. 
  • Knowledge of refining technology, operations and economics with a working knowledge of how to develop value propositions and convey these to customers through excellent communication and presentation skills. 
  • Clear understanding or refinery organizational designs and how decisions are made regarding value at the customer. 
  • Ability to travel at least 40% of the time.
  • Proactive, creative and self-motivated. 

Benefits

 

  • Comprehensive medical and insurance coverage
  • Strong learning and development plans for your career growth
  • Accessible working location
  • Remote work flexibility
  • Global travel opportunities