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Technical Service Manager

Date: Sep 21, 2022

Location: Singapore, SG, 048619

Company: W. R. Grace & Co.

Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 4,300 people in over 30 countries.

Job Description

 

Grace is seeking a Technical Service Manager to join our FCC Technical Service team! This role reports to Sr Sales Director, Asia located at Singapore.

 

Job Overview:

 

This role manages and maintains Grace technical relationships with customers through frequent direct contact and service delivery that helps increase profits. Works closely with Sales, R&D and Marketing in identifying, developing and achieving business objectives in the assigned product platform. 

 

Responsibilities

 

  • Develop and maintain executive and technical customer relationships at assigned accounts.
  • Coordinate with region and global groups on technical service activities for ongoing business.
  • Provide technical support to the regional sales team to achieve quarterly and annual sales quotes and gross margin targets.
  • Assist in creating value documentation tools to identify and quantify value provided to the customer.
  • Serve as the link between sales, R&D and marketing to put forth our best technology offerings. 
  • Assist in defining the playing field for our technology and related marketing, sales and business strategies.
  • Recommend and implement new catalyst formulations working with R&D and technical partners.
  • Work closely with Marketing Managers on existing product and markets in terms of the ability to compete, gain market share, grow revenue and profitability. 
  • Monitor and analyze business trends, competitive, regulatory and technology developments, consolidate market information for the segment, assess consequential business impact, and suggest/ take suitable action to deal with significant changes. 

Required Qualifications

 

  • Degree in Chemical Engineering, Chemistry or relevant background in catalysis technologies, with a minimum of 10 years demonstrated success in Technical Services to the petrochemical industry
  • Proven ability to sell high-value technology (catalyst technology, process technology) with an economic value proposition
  • Effective in cross-cultural and cross-functional environments with strong communication skills
  • Able to sell effectively in different cultures and languages
  • Proficient at establishing and cultivating consultative relationships with both executives, engineering and operations personnel at target customers 
  • Robust network in the Asian industry
  • Strong business focus
  • Excellent written and oral communication skills
  • Ability and desire to thrive in an entrepreneurial environment in a high-growth company
  • Ability to travel at least 50% of the time
  • Proactive, creative and self-motivated

Benefits

 

  • Comprehensive medical and insurance coverage
  • Strong learning and development plans for your career growth
  • Accessible working location
  • Remote work flexibility 
  • Global travel opportunities

Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.