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APAC Fulfillment & Logistics Leader

Date: Jul 9, 2019

Location: Singapore, 01, SG, 048619

Company: W. R. Grace & Co.

Job Description

Directs and oversees the order fulfillment process for the Asia Pacific region. Responsible for staff whose duties include order entry, logistics planning and execution.  Leads the standardization of the regional order process and ensures orders are processed in accordance with the organization's customer service standards. Leads and establishes processes for order tracking from entry to customer deliver.


Manages key relationships with service providers such as agents, forwarders, warehouses, and other logistics providers and related supplier relationships including the development, negotiation and management of regional contracts.

Manage and coach Logistics Manager for China and determine scope of that position.

Establish communication plan for distribution of information on trade, customs and regulatory requirements that impact the business. Develops and leads process to insure providers are held accountable for performance and continuous improvement including response time, delivery performance, and quality improvement, cost control and cost reduction.


Support requirements and systems for tracking customers shipments.

Manage the APAC Customer Service Supervisor and support the Customer Service and Logistics team at the Grace Operations Center in Manila.


Position will be liaison between the Order Fulfilment and business teams to ensure compliance of company practices and processes and provide input and assistance for resolution. He/she will support continuous improvements in the order fulfilment process and work with cross functional teams to support business goals.


Develop, engage, coach and mentor employees.  Ensure training, development, and engagement are in place for the team.  Maintain and track performance metrics to provide KPI data to include On-Time Shipments, logistics partner performance, invoice errors, etc.

Required Skills


  • Ability to lead teams to support company processes and procedures
  • Demonstrated success for driving efforts from concept to implementation
  • Exceptional communication, presentation and interpersonal skills with all levels of the organization
  • Must be flexible and adaptable to respond to the current business conditions
  • Attention to detail
  • Strong decision making, problem solving and analytical, quantitative skills
  • Excellent organizational skills and ability to manage and prioritize multiple issues simultaneously
  • Ability to integrate information and make decisions in support of business goals
  • Sense of urgency and bias towards action
Required Experience

At least 10 years of experience in the customer service, logistics or in a related area.

Preferred Qualifications

Requires a bachelor's degree in area of specialty