Source-to-Pay Helpdesk Specialist

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Date: Jul 2, 2024

Location: Poznan, WP, PL, 60-166

Company: W. R. Grace & Co.

 

Requisition ID: 23255

Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 4,300 people in over 30 countries.

 

Job Description

A highly cross-functional role would act as the primary resource to work with our diverse group of employees and suppliers by responding to their inquiries and solving their issues across the entire source-to-pay lifecycle.

Responsibilities

  • Act as the Frontline Support of the S2P Helpdesk.
  • Receives and reviews tickets in the Cherwell System.
  • Analyzes and acknowledges the request/ query within the agreed Response Service Level Agreement (SLAs).
  • Identify quality solutions and communicate such in an effective and timely manner.
  • Provides on the spot resolution to basic inquiry/ request
  • Escalates the non-basic/ complex issues requiring analysis to the appropriate support group for further action.
  • Escalates the request/ query to the Tier 2 or S2P Helpdesk Analyst for more in-depth investigation, if needed.
  • Contribute to ensuring that the team’s key performance metrics and targets are met.
  • Improve efficiency and customer satisfaction by proactively seeking opportunities to optimize and improve existing processes and tools.
  • Act as backup support for the S2P Mailbox Management.

Required Qualifications

  • At least one to two years of relevant experience in Source to Pay, Procure to Pay, or Accounts Payable.
  • Proficient in Microsoft applications (Word, Excel, Powerpoint, Access)
  • Work knowledge in SAP ECC 6

Preferred Qualifications

  • Excellent communication skills (writing). Must be able to write clearly and concisely in English.
  • Proven ability to work independently with little direction, along with being able to work effectively as part of a Source to Pay support team
  • Highly trainable in using existing tools

 

 

Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.

 

EOE Statement:  W. R. Grace & Co. is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected status.

 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation.