Customer Service Representative

Job Description

We are looking for talented candidates who want to develop their skills and knowledge in Supply Chain processes in Customer Service in our new location in Poznań. We work in an international, multicultural environment, we support cooperation, diversity and development in every area. Our goal is to provide customer service at the highest level.

We work in a hybrid system (3/2 – 3 days in the office, 2 days remote). We focus on direct contact with people, team integration, exchange of experiences and learning together.

Responsibilities

• To bring value to our Customers and to Company by supplying a quality product and service in a timely and cost-effective manner safely,
• Manage existing accounts and establish the relationship,
• Develop and strengthen contact with new customers,
• Accept customer orders and perform timely and accurate order entry into SAP system following the actual processes, also to check if all conditions are in line with sales agreement
• Respond to customers inquiries within agreed timescales and efficiently meet deadlines,
• Responsible for the Customer Data in SAP,
• Act as liaison between Customer, Sales, Order Fulfillment and Production,
• Receiving and logging customer complaints,
• Process credit/debit notes
• Coordinate return of goods from customers or local warehouses.

Required qualifiications:

• Knowledge of English and French at an advanced level (min. B2) - obligatory
• Experience in Customer Service, preferably in Manufacturing, B2B
• Additional value - Experience with SAP system and/or experience with export specifics (intercompany)

Skills