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Systems Administrator, End User Computing

Date: Nov 15, 2022

Location: Muntinlupa City, National Capital Region (NCR), PH, 1781

Company: W. R. Grace & Co.

Job Description

The Site System Administrator is responsible for the operation and support of Information Technology services at one or more Grace locations in the region as directed by the IT Manager - Infrastructure & Operations. The person will be responsible for coordinating all aspects of Information Technology at these sites to ensure compliance and consistency with all company policies, processes, procedures, and other standards and regulations.

Provides Helpdesk and troubleshooting support and expertise to users of PCs, related peripherals, and phone systems (landline and mobile). Manage PC and peripheral hardware, local and wide area networks, network communications equipment, and Technical aspects of the Phone System (PBX) and related asset inventories

Essential Duties and Responsibilities

  • Manage PC and peripheral hardware and software, local area network hardware and software, PBX and phones 
  • This includes all personal computers, servers (Physical/Virtual), printers, portable devices and infrastructure software, Cisco LAN equipment, time clocks, door access or video surveillance.
  • Responsible for receiving, configuring, testing, and installing new desktop, notebook, switches, access points, phones and for assisting with the testing and installation of new or upgraded versions of software.
  • Local Telecommunications services coordination which include management of those services. This includes telephone systems, wireless telephones, radios and other communication devices. This also include all data communications, voice mail, paging, modem and fax services. Services must be coordinated with the appropriate functional owners of the service within the company and with the communication service provider company.
  • Support of other IT related equipment, Laboratory or Instrument system. Assistance with troubleshooting and configuration of the system. This requires close coordination and a working relationship with the equipment owner and vendors (encourage to work with vendors on the related equipment hardware especially on the interfacing with PC, security that requires our direction, knowledge, etc.)
  • Responsible for the connections and services for all PC/ Telephone related hardware moves, adds, and changes.
  • Telecommunication Circuit installs, maintenance, and troubleshooting 
  • Basic technical support for Avaya installs and maintenance 
  • Participate on projects 

Required Experience

  • Requires minimum 3 years’ experience installing, configuring, and maintaining Windows/Intel based PCs, Servers & Cisco network equipment
  • Preferred Bachelor’s degree in related field.
  • Broad range of experience should include extensive knowledge of Intel based hardware; Microsoft based operating systems (including Windows Server editions) and Microsoft Office suite software, other corporate Windows application installation and troubleshooting including Internet based or client server application
  • Telephony experience, including VoIP, AVAYA PBX, Smartphones
  • Cisco /Meraki networking technologies (Switches, Access Points or Wireless Cloud Consoles) 
  • Telephony experience, including VoIP
  • Network Cabling experience familiarity with voice and data cabling requirements (CAT6,7 and fiber)
  • Knowledge about Information security technologies with experience in VPN client, antivirus, or anti-malicious software

Preferred Competencies

  • Ability to work independently within tight deadlines and balance workload effectively
  • Ability to work as part of a regional/global "virtual" team and to work independently and remotely.
  • Demonstrate strong written, and verbal skills and the ability to communicate clearly in English, if this is not the native tongue
  • Good interpersonal skills and team player
  • Results oriented and can demonstrate a ‘can-do’ attitude, adaptability, flexibility and creativity
  • Demonstrate the ability to “think out of the box” when solving complex service problems
  • Able to recognize and pursue opportunities to improve processes and services


  • Guaranteed 14th month Pay
  • Above-market Retirement Plan Design
  • LinkedIn Learning Access
  • Established Performance Incentive Program
  • HMO coverage for employees on day 1 (with pandemic coverage)
  • Free HMO coverage for up to 3 qualified dependents
  • Educational Assistance



Dignified Workplace Commitment: Grace is committed to providing a dignified and inclusive work environment for all employees and welcomes and encourages diversity. This means that all employees are entitled to be treated in a respectful, professional, and inclusive manner, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.