Source-to-Pay Helpdesk Supervisor

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Date: Jul 13, 2026

Location: Muntinlupa City, National Capital Region (NCR), PH, 1781

Company: W. R. Grace & Co.

About Grace 

Grace, established in 1854, is a Standard Industries company and a leading global supplier of specialty chemicals and solutions that enable industries to enhance modern life. Our customers use our catalysts, engineered materials, process technologies and fine chemicals to manufacture everyday products – like renewable fuels, pharmaceuticals and food packaging – better, faster and smarter. Our thousands of employees work to harness the power of science for a better world at our global headquarters in Columbia, Maryland and locations worldwide. 


Grace Global Business Services (GBS)

At Grace Global Business Services (GBS) in Manila, Philippines, our teams play a critical role in supporting the organization’s worldwide operations. For more than a decade, GBS has been a trusted partner, delivering expertise in shared services, process excellence, and digital enablement. Our team members support business lines and functions across Grace, including Finance, Human Resources, Information Technology, Procurement, Supply Chain and more.

At GBS, you’ll have the opportunity to make an impact—working alongside global colleagues to help shape the chemical manufacturing industry. You’ll be part of a collaborative, team-oriented culture where safety comes first. We prioritize your well-being by offering competitive benefits and flexible working options that help you thrive. Here, you’ll find meaningful ways to grow your career, whether deepening your expertise in your field or exploring new roles.

Job Description

Highly cross-functional role that would supervise a team of helpdesk support staff who works with diverse group of employees and suppliers; responding to their inquiries and solving their issues across the entire source to pay lifecycle.

Responsibilities

  • Supervises S2P helpdesk team and ensure that daily operational tasks are performed, and key metrics are met.
  • Closely monitors and measures team performance to drive down incident levels and increase productivity.
  • Acts as escalation point within the team and ensure service levels are maintained.
  • Ensure close connectivity and alignment with the Global Sourcing and Procurement and IT organization.
  • Ensure close connectivity and alignment with our Global Accounts Payable and Finance organization
  • Understand error messages across S2P platforms and systems
  • Communicate and work with Ariba support and internal IT to resolve system and/or data related issues
  • Monitor and resolve technical issues related to interfaces between Ariba, Readsoft and various internal systems and ensure data accuracy
  • Able to handle defect tracking process, issue resolution and escalation procedures

Required Qualifications

  • Five years relevant experience in Source to Pay, Procure to Pay or Accounts Payable.
  • Proficient in Microsoft applications (Word, Excel, Powerpoint, Access)
  • Work knowledge in SAP ECC 6, R3 or HANA
  • Work knowledge on Ariba Supplier Network
  • 2+ years’ experience on Ariba modules, such as, but not limited to the following:
    • Buying, multi- ERP edition
    • Commerce Automation
    • Supply Chain Collaboration for Buyers forecast add-on
    • Payables
    • Guided Buying
  • Possesses superior communication skills (speaking and writing).  Must be able to write clearly and concisely in English. Proven ability to work independently with little direction, along with being able to work effectively as part of a Source to Pay support team
  • Possesses superior analytical, decision making and problem-solving skills.

Benefits

  • Guaranteed 14th month Pay
  • Above-market Retirement Plan Design
  • LinkedIn Learning Access
  • Established Performance Incentive Program
  • HMO coverage for employees on day 1
  • Free HMO coverage for up to 3 qualified dependents
  • Educational Assistance

Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.