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Procurement Operations Supervisor

Date: Nov 19, 2021

Location: Muntinlupa City, National Capital Region (NCR), PH, 1781

Company: W. R. Grace & Co.

Job Description

Reporting directly to the ISC Operations Manager, the Procurement Operations Supervisor is responsible for supervising the team of tactical buyers managing the day to day activities associated with the Source to Order process, including but not limited to vendor management, requisition to order management, contract administration, S2P policy, and process compliance and 2nd level S2P end-user support. This individual will be working closely with various stakeholders across the Source to Pay and ISC organization to carry out their key responsibilities.  

Key Responsibilities

  • Support Grace’s safety culture by demonstrating leadership as it strives to achieve an accident-free environment.
  • Promote Grace’s vision of striving to be a premier specialty chemicals and materials company and demonstrate and integrate its core values into daily activities.
  • Support the framework and roadmap created by the ISC Operations Manager and GPO
  • Manages the performance, service quality, and metrics of the GOC Procurement Operations Team
  • Executes and translate a global process and ensure the GOC procurement operations teams understand and are properly trained on the processes and the tactical actions required to promote compliance. 
  • Create key metrics to drive continuous, incremental and where possible, step-change improvement to achieve leading edge performance while delivering cost reduction and avoidance productivity
  • Propose new metrics and service level agreements to the ISC Operations Leadership Team
  • Determine root cause of operational issues in relation to adverse KPIs and recommend long term solutions
  • Resolves any escalated issues from the various stakeholders relating to the team’s processes and perfomance
  • Provides suggestions for improvements in the areas of quality and productivity in the team
  • Foster a team environment that develops strong business and professional relationships with key internal stakeholders and external partners, through coaching and mentoring
  • Interacts effectively with the Source to Pay Global Process Owner, Global Procurement Operations leadership team,  ISC Operations Team; and various Manila GOC Teams in relation to cross-functional process discussions , particularly those activities that have interfaces with the stakeholders.
  • Upkeep of operational work instructions making sure update in process are properly documented and signed off on a timely manner
  • Other duties and projects as assigned by the ISC Operations Manager

Job Specifications

  • At least 5-7 years meaningful experience in leading people in a BPO/Shared Services environment
  • Solid knowledge in the Procurement Source to Order process
  • Results-oriented; proactive and independent
  • Excellent interpersonal and organizational skills
  • Strong communication and presentation skills
  • Capable of managing and prioritizing multiple tasks.
  • Positive “can do” attitude combined with customer orientation and focus.

Required Experience


  • BS degree or equivalent certification in Procurement/Supply Chain required
  • Minimum of 5-7 years of industry experience in sourcing and procurement roles.
  • Proficient in SAP, SAP Ariba
  • Proficient with the Microsoft Office® suite