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Director, Global Business Services

Date: Nov 22, 2022

Location: Muntinlupa City, National Capital Region (NCR), PH, 1781

Company: W. R. Grace & Co.

Job Description

The primary function of this role is to be responsible for leading and overseeing the strategic direction and execution of Local, Regional, and Global Business Processes and Services related to Record to Report, Source to Pay, Order to Cash, Information Technology, EH&S, and Human Resources processes located in the Manila center. This position is responsible for the Company's global business services strategy, management, and day-to-day operations.  The leadership behaviors required for success in this role include strong business acumen and business partnering, the ability to influence outcomes, the development of people/teams and the ability to initiate and lead change. 


  • Leadership: Lead all personnel, activities, and processes within the Center.  Partner and engage with Business Process owners and key stakeholders to understand and translate business needs and expectations into achievable goals and objectives.  Drive process excellence, productivity, standardization, and scalability.  Develop and execute strategic initiatives relating to Global Business Services (GBS)
  • People: Develop, engage, coach, and mentor leaders and Hi-Po employees within the Center.  Ensure Training, Development, Engagement, and Mentoring programs are in place for all groups.  Facilitate the exposure of key leaders and Hi-Po talent within the Center to Global and Regional Business / Functional leaders.
  • Process: Assess, consolidate and execute and implement operational objectives for the Center including standardization of processes and expansion of service offerings and capabilities.  Develop and influence objectives to achieve desired outcomes.
  • Set metrics and KPIs for direct reports and departments within the Center.  Work closely with global process owners and stakeholders to drive delivery of company objectives, including process KPIs and productivity plans. Hold self, and groups accountable for delivery on time and within AOP budget.
  • Communicate expectations to Center personnel regarding compliance with Ethics, Safety, local Laws and Grace Values.  Ensure standards are maintained by employees and management with third party businesses, Government officials and business associates. Lead by example.
  • Responsible for the overall Operational Controls in the center, in close partnership with the Global Internal Audit and Compliance team
  • Continue to benchmark, recommend and implement best practices for the center and the business.
  • Maintain, test, and evolve best-in-class Disaster Recovery and Emergency Response Plans.  Communicate status updates and regular reports during Disasters and Emergency situations.
  • Represent Center to Executive Leadership. 
  • Manage and communicate change effectively within the Center and with key stakeholders. Reduce uncertainty and provide clear direction forward when required.
  • Lead, participate, and/or contribute to other tasks and projects as deemed necessary and appropriate by the Business Leaders and/or Executive Leadership Team

Qualifications (1 of 2)

  • Bachelor's degree is required, preferably in major in Business (or Commerce related field); MBA will differentiate candidates
  • 10+ years of people leadership/management experience; a genuine leader who is able to think and manage strategically to support and influence teams
  • 15+ years experience working for multinationals, preferably US-headquartered
  • Prior experience leading a BPO/Shared Services operation
  • Service Delivery
    • Develops effective relationships with various third-party professional services firms that can be leveraged for strategic purposes as appropriate.
    • Ability to harmonize the efforts of the Center team to continue to drive engagement and deliver results
    • Experience with the development and execution of Site management programs that drive Process excellence
    • Experience with external partners, vendor management, and contracting
    • Can facilitate and lead organizational change efforts toward continuous improvement
    • Familiarity with Agile, Six Sigma, and Lean methodologies for Continuous Process Improvement
    • Breadth of experience in change management and project management
  • Stakeholder management
    • Strong customer focus and orientation
    • Able to understand, interpret and translate goals and objectives of multiple stakeholders
    • Demonstrate courage and edge to manage expectations of Business Process Owners and Key Stakeholders

Qualifications (2 of 2)

  • Talent Management
    • Proven commitment to talent development and creating high engagement of team, cultivating high performers, attracting new talent, setting/raising standards for performance and addressing performance issues effectively.
  • Strategic Thinking
    • Strong business acumen with a proven track record of utilizing these skills to drive business outcomes through effective use of resources
    • Ability to provide leadership and vision in the advancement of a global business services strategy while assuring attention to details and timelines.
    • Global thinker and ability to translate strategy into operational objectives
    • Analytical skills and creative approaches to challenges
  • Legal entity management and External Affairs
    • Experience in the management of a legal entity, including management of pension funds, Expense and Budget management, reporting requirements to local regulatory bodies, etc.
    • Experience in industry groups (i.e.  ITBPAP, GICC) and other related activities (e.g., benchmarking / networking sessions with other companies within the industry)
  • Excellent communication and influencing skills
  • Interpersonal savvy to work effectively with diverse groups of people and hands-on leadership with integrity and decisive judgment
  • Excellent organization skills, results, and action-oriented approach to work
  • Experience leading in Filipino, and US setups