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Collections Analyst

Date: Apr 25, 2022

Location: Muntinlupa City, National Capital Region (NCR), PH, 1781

Company: W. R. Grace & Co.

Job Description

Utilizing hands-on experience in collections techniques, accounts receivable management, customer account reconciliation and customer service issues, the Collections Analyst will be responsible for assisting the Collections leader execute monthly collection strategies and support monthly customer reconciliation and reporting deliverables.

Responsibilities

•    Prepares beginning of month outstanding receivable reports and assists with developing the strategy to confirm upcoming payments and collect past due balances,
•    Executes strategy developed by the Collections Leader to collect outstanding balances from customers,
•    Conducts collection follow-ups as needed via email, web portal, phone calls, or other medium,
•    Daily review and release of blocked orders under the direction of the Credit Reporting Analyst and exercise manual blocking of orders on high financial risk and delinquent accounts,
•    Works closely with the cash applications team to resolve disputed items, unapplied cash postings, and over/short payments,
•    Escalates problem accounts to the Collections Leader for resolution.
•    Proficient in reporting routine and ad-hoc business specific management information reporting (ie. Hypercare Report, Late Payment Penalty and MOR slides)
•    Acts as escalation point, ensuring that the corrective and preventive actions resulting from complaints are of a suitably high standard and agreed
 service level agreement is met.   

Job Specifications

•    3+ years Collections / Revenue Chain experience,
•    Experience in Shared Services / Business Process Outsourcing industry, preferably with multinationals,
•    Excellent interpersonal
 and organizational skills relating to customer service and customer relations,
•    Strong communication and presentation skills,
•    Proficient in Microsoft Office Suite applications, especially Excel,
•    SAP & BW experience preferred,
•    BA degree or equivalent preferred.