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Technical Sales Manager

Date: Jun 19, 2022

Location: Mumbai, MH, IN, 400053

Company: W. R. Grace & Co.

Requisition ID: 20696 

Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 4,300 people in over 30 countries.

Job Description

We are hiring a Technical Sales Manager to join our sales team as part of our Refining Technology Business. This role reports to Sales Director - India, Middle East & Africa and will be based at Mumbai.

The Technical Sales Manager is responsible to maintain, support & grows sales of Grace RT products to refineries in IMEA region with responsibility for a group of accounts. He/she will communicate and coordinate with global technical service, R&D, manufacturing  and logistics and take independent responsibility for tracking tenders, completing & submitting of proposals & closing sales. He/she keep disciplined and regularly update the RT Sales management and CRM systems (SFDC), build relationships at all levels with customers and be able to value sell our products and track performance. He/she will interact with RT industry experts at global technical, commercial and sales operations functions.

Job Responsibilities

  • Acts as main point of contact for RT to all assigned customers.
  • Establish cooperative technical and commercial relationships with customers.
  • Coordinate with all support groups to ensure seamless sale and delivery of RT products and payment by customer to match terms provided under guidance of Director. 
  • Responsibility as account manager for all assigned accounts. Coordinate with all support groups to ensure seamless sale and delivery of RT products and payment by customer to match terms provided. Take the lead to solve any customer non-technical problems that arise.
  • Write and present proposals for all RT products to customers.
  • Develop information from customers to help determine needs for new products or improvements in existing products.  Provide Marketing any customer supplied industry trends and competitive information.
  • Representing RT at national / international conferences & presenting papers with global team support.
  • Managing/ supporting business growth projects initiated by the corporate.
  • Disciplined reporting and regular update of the RT Sales Management and CRM Systems (SFDC).
  • Value selling with the focus on cost to serve and EBITDA

Required Experience

  • Minimum 10 years experience in the Indian petroleum refining sector mainly in FCC/hydroprocessing.
  • Customer facing technical sales experience of 2-5 years to IMEA region refiners. 
  • Excellent Communication and Presentation Skills
  • Ability to work independently and as part of a team
  • Ability to collaborate to accomplish work goals
  • Ability to lead teams of diverse groups to support Catalysts and Customer needs
  • Adaptable to changing business needs
  • Must be able to travel when required including some international travel (up to 40%)

Required Qualification

Chemical Engineering degree or equivalent required. Business degree/ diploma preferred.

Preferred Qualifications


SFDC Certification 

Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.