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Technical Service Manager

Date: Mar 6, 2021

Location: Columbia, MD, US, 21044

Company: W. R. Grace & Co.


Requisition ID: 6460

Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 3,900 people in over 30 countries.


Job Description

The Technical Service Manager act as a point of contact for Grace and performs Fluid Catalytic Cracking (FCC) technical services activities for a group of customers whose annual sales are 10 to 20 million per year.  This role serves as a subject matter expert regarding optimization of our customers’ FCC assets via matching their specific objectives and constraints with our catalyst technology.  Leverage knowledge of Grace products, R&D testing resources, Simulation Modeling (Petrosim e.g.) to develop and propose solutions that increase customer and Grace value.  Analyze key data (ecat/operating) using simulation-modeling and statistical tools to assess results vs. predictions and to develop presentations to communicate value delivered to all levels of customers organization. 

Key activities include:

  • Building relationships at all levels within the customer hierarchy (develop to “trusted advisor” status)
  • Identifying potential customer value propositions
  • Developing, preparing and presenting proposals that clearly illustrate customer value propositions and capture portion for Grace
  • Assisting customers with troubleshooting and optimizing operations and determining /communicating value delivered
  • Conducting technical seminars and training of customers
  • Leading the evaluation of Grace catalyst performance including reformulations, new products and current catalyst performance
  • Leverage refining industry experience to work with account managers to navigate customer’s decision-making processes and to be an active and key contributor to customer strategic account planning
  • Key link for Customer Driven Innovation via understanding and communicating current and future customer needs and value. Coordinate with Marketing and R&D to drive the development of products that meet these needs including assessment of field performance (including pilot plant studies) and communication of results. 
  • Interact with FCC industry experts at technical and commercial functions (such as the AFPM) to both maintain leading edge knowledge of refining trends and technology and represent Grace as a leader in this area. 

Required Skills

  • PC skills are essential with a focus on simulation modelling and specifically Petrosim/Profimatics
  • Ability to work independently and as part of a team in a remote work environment to accomplish goals with the ability to travel when required (up to 50%).   
  • Knowledge of refining technology, operations and economics with a working knowledge of how to develop value propositions and convey these to customers through excellent communication and presentation skills. 
  • Clear understanding of refinery organizational designs and how decisions are made regarding value at the customer.   

Required Experience

  • Minimum 10 years of experience in the refining industry with at least 2 years of experience in refining technology or 2 years of FCC experience preferably in engineering and plant operations
  • Bachelor’s degree in Engineering or related technical field.


Preferred Qualifications

  • Preference for experience with refining/FCC economics




Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.


EOE Statement:  W. R. Grace & Co. is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected status.


If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation.

Nearest Major Market: Baltimore