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Sales Operations Manager

Date: Feb 16, 2021

Location: Columbia, MD, US, 21044

Company: W. R. Grace & Co.


Requisition ID: 6495

Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 3,900 people in over 30 countries.


Job Description

We’re hiring a Sales Operations Manager to support our Advanced Refining Technologies Hydroprocessing (ART) business and report to the Director Sales Operations and liaison between the regions and the corporate and has two main focus areas: First is the responsibility for proactively managing, analyzing, coordinating, and communicating monthly and forward-looking sales forecast data to ensure linkage between functions that support it (Sales, Demand, Supply, Order Fulfillment, Finance, Marketing, etc.).  This process requires leadership and decision-making skills related to the timely analysis and reporting required to support business decisions and reporting to Executive Leadership. The second key focus involves management of the sales contracting process, including management of pricing process, pricing analysis, process discipline, and customer strategies reporting. Additional responsibilities include:


  • Assess sales, technical and financial inputs to ensure forecast accuracy
  • Partner with demand- determine opportunities built into the financial forecast
  • Manage process for sales forecasting; Work with sales to ensure data accuracy to support the forecast
  • Utilize analytics to identify and assess patterns related to customer, pricing, and margin data.
  • Manage and oversee customer pricing approvals, pricing analytics and process adherence
  • Manage and communicate clear summary of customer forecasts and risks and opportunities against forecast in support of planning and business activities. Communicate prioritization.
  • Open order tracking; invoice tracking, check for accuracy
  • Identify and implement process improvements required to improve forecast accuracy, business planning and process discipline across the sales cycle.
  • Ensure customer contracts and proposals include right language to support business goals. Tracking of adherence to key proposal terms

Required Skills

  • and SAP knowledge
  • Strong analytical ability and understanding of financial impact of business dynamics and forecast changes
  • Ability to summarize, report, and communicate sales demand shifts and dynamics.
  • Deep understanding of the processes associated with the sales cycle and the ability to influence the process to deliver business results
  • Excellent judgment. Ability to think critically to integrate and assess various sales and financial inputs and make decisions in support of business goals
  • Attention to detail and accuracy. Excellent interpersonal, communication and presentation skills
  • Excellent organizational skills and ability to manage and prioritize multiple issues simultaneously
  • Excellent knowledge of Excel, including pivot tables and models
  • Ability to work under pressure

Required Experience

  • BS/BA degree in a technical or business-related field
  • At least 7 years in demand forecasting, S&OP, accounting, finance or other relevant experience  #WRGRACE



Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.


EOE Statement:  W. R. Grace & Co. is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected status.


If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation.

Nearest Major Market: Baltimore