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Order Management Specialist

Date: Sep 28, 2021

Location: Columbia, MD, US, 21044

Company: W. R. Grace & Co.

Requisition ID: 19384 

Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 4,300 people in over 30 countries.

Job Description

The Order Management Specialist is responsible for managing the order process from the acceptance of an order from the customer through the completion of the process of invoicing.  This position will have contact with multiple areas of the sales and production process and with external relationships including Logistics providers, customers and others.  The Order Management Specialist will build a relationship with the business segment team members to collaborate in order to support business plans and provide solutions throughout the process.

 Key Responsibilities

  • Manage sales order from receipt of PO to delivery, including SAP order entry, administration, shipment planning and final delivery of goods to customer.
  • Accountable for accurate data in SAP for sales orders, customer master info, invoicing, etc.
  • Coordinate the resolution/response to internal and external inquiries and engage functional owners when needed.  
  • Confirm accuracy of information on customer purchase orders, including pricing, products, Inco terms, freight terms, payment terms.
  • Coordinate with Operations staff and Supply Planning for material availability and on time shipments.
  • Assist Credit and Collections team on issues with invoice data, past due payments, etc.  
  • Manage third party logistics provider information to document requirements of the customer and Grace shipping sites. 
  • Process and track Grace customer orders and activities associated with external third parties (i.e. tolling or other 3PL arrangements).
  • Manage customer consignment orders and billing, including monthly inventory reconciliation.
  • Manage stock in transit customer shipments.
  • Provide backup support and guidance to your team members, and coverage when needed

Required Skills

  • Attention to detail and customer focused.
  • Independent, critical thinker.  Sense of urgency to resolve issues in timely fashion.
  • Excellent organizational skills and ability to manage and prioritize multiple issues simultaneously.
  • Ability to analyze/assess business information for decisions in support of financial goals.
  • Excellent interpersonal and communication skills with internal and external contacts.
  • Skilled in use of Microsoft Office applications (Outlook, Excel, PowerPoint, Word)


Required Experience

  • Bachelor’s degree preferred in Supply Chain or other relevant Business areas.
  • Minimum 3 years in Order Management, Operations, Logistics, or other customer focused roles.

Preferred Qualifications

  • Knowledge of manufacturing and product delivery processes.
  • Experience with ERP systems (SAP preferred)


Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.

Nearest Major Market: Baltimore