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Global Sr Tech Services Mgr., PE

Date: Apr 7, 2019

Location: Columbia, MD, US, 21044

Company: W. R. Grace & Co.

Requisition ID: 3252 

Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 3,900 people in over 30 countries.

Job Description

The Sr. Global Technical Services Manager, Polyethylene maintains and expands Grace technical relationships with customers through frequent direct contact and service delivery that helps increase company profitability in the respective polymerization platform.The Sr. Global Technical Services Manager , Polyethylene reports to the Vice President Sales of the respective region.

  • Global leader for Technical Service to support an industry segment setting direction and priorities with agreement of Sales & Marketing leadership to ensure business and regional goals are achieved.
  • Drive Grace technology across polymerization platform (Process platform based)
  • Direct management responsibility for the Technical Services team in the respective region
  • Work closely with other functions in Grace (mainly Research & Development, Marketing and Business Development) to deliver Grace’s full portfolio of products and services.
  • Maintain broad based technical and economic knowledge of the Polyolefins business and develop the technical services team to stay on top of new technologies, ensuring global sharing of key learnings
  • Drive commercial trials and commercial product introductions
  • Support sales team in the technical aspects of new account acquisition, sale of new products, and Jeopardy account protection
  • Manage the trial cycle
  • Provide on-site and remote support during customer trials in order to assist customers in achieving maximum benefit from Grace products
  • Ensure compliance with all internal and external safety regulations pertaining to environmental protection and occupational & traffic safety according to the GRACE EHS system
  • Represent the company on Technical  conferences

Required Skills

  • Team leadership that inspires technical sales professionals to achieve high performance levels
  • A strong motivator and visionary with high energy and drive, accompanied by clear, purposeful and frequent communications
  • Skilled in building customer relationships, well developed business acumen and knowledge of technical sales, both internal and external.
  • A person with focus on results and the ability to be well organized, assess quickly, identify issues and implement solutions
  • Must be a champion for innovation, able to propose new ideas and improved ways of managing processes
  • Ability to work effectively in a highly matrixed team structure and maintain strong cross-functional and cross-team ties and leading a multi-cultural team
  • A strategic thinker who develops and manages through key metrics
  • Strong interpersonal skills and ability to work on and influence cross-functional working groups and different cultures
  • Demonstrated strong oral and written communication skills in English & presentation skills
  • Ability to apply environmental, health and safety practices to the workplace
  • Average travel of 40-50%

Required Experience

  • Bachelor’s degree in a technical discipline
  • At least 10 years of proven experience in polyolefin related field
  • Minimum of 5 years of experience in a technical Services role
  • Material handling, Process hazard analysis and engineering principles
  • Polymerization process expertise
  • Proven talent for leading a multi-cultural, multi-functional team in a matrix organization and across technologies

Preferred Qualifications

  • PhD degree
  • Experience in a manufacturing company

Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.


Nearest Major Market: Baltimore