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Technical Service Engineer (Remote)

Date: May 15, 2022

Location: Chicago 71st, IL, US, 60629

Company: W. R. Grace & Co.

Requisition ID: 19993 

Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 4,300 people in over 30 countries.

Job Description


Perform a variety of technical support work for the hydrocracking and hydrotreating catalyst technologies. The successful individual will provide technical service, technical proposals, catalyst loadings and startup support.


Primary Responsibilities

  • Acting as the main technical contact for all assigned customers in the region.
  • Organize and lead customer site visits for technical review and data updates.
  • Interpret operating data to monitor catalyst performance, recommend operating guidelines, and estimate remaining catalyst life.
  • Plan and lead in-plant shutdown and startup assistance, including catalyst loading and sulfiding consultation.
  • Provide answers to clients’ operating questions in order to stay close to the customer and encourage future catalyst business. 
  • Provide process equipment troubleshooting.
  • Conduct on site visits and periodic operating data reports.
  • Support R&D efforts with unit operating data and analyze R&D results to apply to customer specific situations.
  • Prepare Technical Estimates for incumbent proposals and present to customer.
  • Work may also include plant test runs, presenting industry technical papers, and/or providing market intelligence.
  • Travel up to 50% of the time. 
  • Work safely in refinery environment.

Required Skills


  • Ability to communicate with clients to effectively sell our technology. 
  • Able to present data, findings and technical proposals to all levels of customer management.
  • Must be a self-starter with the ability to work independently, when needed.
  • Demonstrated ability to plan, schedule, and manage multiple work activities to meet customer needs and expectations required.
  • Must be able to interact with a variety of experience levels, position types and culturally diverse clients.

Required Experience



  • B.S. in Chemical Engineering or related technical field.
  • 5+ years’ experience in hydroprocessing design, operations, kinetics, and data analysis
  • Understanding of how equipment functions in the field and overall plant operations.
  • Obtain a TWIC (Transportation Worker Identification Card), if not already in possession of one.

Preferred Qualifications

  • Knowledge of hydroprocessing-specific equipment.

Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.

Nearest Major Market: Chicago