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Collection Lead-Americas

Date: Jun 21, 2019

Location: Alabang Muntinlupa, 00, PH, 1781

Company: W. R. Grace & Co.

Job Description

Utilizing hands-on experience in collections techniques, accounts receivable management, customer account reconciliation and customer service issues, the Collections Leader –Americas will be responsible for leading the collections effort for their designated region and be the subject matter expert for their assigned business segment.  He/she will also be responsible for regional/segment collections forecasting and customer analysis and will assist with report preparation.


Key Responsibilities:

  • Plans and executes strategy for the systematic and timely follow-up and collection of accounts receivable,
  • Communicates closely with business segment leaders, sales, and customer service teams to facilitate the timely payment of receivables,
  • Monitors and reacts appropriately to customer accounts requiring individual attention and special arrangements,
  • Works closely with the cash applications team to resolve disputed items, unapplied cash postings, and over/short payments,
  • Conducts collection calls as needed,
  • Assists OTC Manager with preparing monthly and extended collections forecasts,
  • Assists OTC Manager with creation and analysis of accounts receivable reports (Scorecard, MOR, other ad hoc reports),
  • Provides guidance on customer balances for quarterly bad debt reserve analysis.

Required Skills

  • Proficient in Microsoft Office Suite applications, especially Excel,
  • SAP, BW and High Radius experience preferred,

Required Experience

  • 5+ years of Collections Experience
  • Experience in Shared Services / Business Process Outsourcing industry, preferably with multinationals,

Preferred Qualifications

  • Bachelor’s degree in any business, finance or any related course;
  • Excellent interpersonal and organizational skills relating to customer service and customer relations,
  • Strong communication and presentation skills,
  • Willing to work on North America hours