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Technical Services Manager

Date: Jan 23, 2022

Location: Columbia, MD, US, 21044

Company: W. R. Grace & Co.


Requisition ID: 19682

Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 4,300 people in over 30 countries.


Job Description


Grace is hiring a Technical Services Manager reporting to the Global Senior Manager of Technical Service. This is a highly visible contributor to the Grace Chemical Catalysts business that manages and maintains regional and global technical relationships with customers, works closely with Sales, Marketing, R&D, Operations and new business development in identifying, developing, and achieving business objectives for the assigned product platform. This position is located at the Grace corporate headquarters in Columbia, MD, and part of a collaborative team!



  • Serve as the technical expert to regional and some global Grace customers by troubleshooting technical issues at the customer site, demonstrating Grace product capabilities, recommending solutions and serving as the Grace representative in technical proposals to the customers
  • Work closely as an individual contributor and team leader with other Chemical Catalyst functions in Grace (mainly R&D, Marketing, Quality, Logistics, Process Technology, Operations and Business Development) to deliver Grace’s full portfolio of products and services.
  • Manage product offering database and coordinate/shepherd product recommendation and sampling for customers.
  • Support sales and marketing in identifying the competitive advantages, benchmarking, marketing effort and market segmentation of the business. Provide innovative ideas to strengthen sales in existing Chemical Catalysts markets and open new applications and play a critical role in Product Development (Grace) discussions as the Technical Expert contact.
  • Provide on-site and remote support during customer trials in order to assist customers in achieving maximum benefit from Grace products; ability to shepherd trials from end-to-end.
  • Ability to translate trial findings to next needed steps and communicate customer needs across the functions and lead technical interface discussions with customers.
  • Work with R&D personnel to design programs to support specific customers as well as general industry needs.  Interpret results in a manner that is relevant to commercial use of Grace Chemical Catalysts products, including the assessment of technical feasibility and commercial value of Grace products.
  • Support other regions, product portfolios or projects as needed.
  • Comply with all internal and external safety regulations.

Required Skills

  • Strong technical skills and ability to apply skills in practical manner to solve customer problems/issues.
  • Demonstrated ability to prioritize and manage multiple projects
  • Strong verbal and written communication skills in English. Ability to present to customers effectively and good customer presence
  • Quick learner and self-starter
  • Good business acumen – assessing business opportunities/customer problems and offering technology & solutions to customers

Required Experience

  • BS Chemical Engineering, Chemistry or equivalent technology degree
  • 10+ Years prior experience in relevant Chemical Catalysts industrial asset(s)
  • Experience of synthesis, scale-up and characterization of inorganic oxide is required.
  • Technical service and customer facing experience to the chemical, syngas, petrochemical, refinery, or oxidation industry preferred
  • Ability to travel ~30% mainly in assigned region (but could include global travel).
  • Good working relationship with sales / prior customer interface experience/prior Tech service 

Preferred Qualifications

  • Advanced Technical Degrees (MS, PhD).
  • Broad experience in chemical catalysts



Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.


EOE Statement:  W. R. Grace & Co. is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected status.


If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation.

Nearest Major Market: Baltimore