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Export Order Management Specialist 1

Date: Feb 8, 2019

Location: Columbia, MD, US, 21044

Company: W. R. Grace & Co.

Requisition ID: 3306 

Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 3,900 people in over 30 countries.

Job Description

The Export Order Management Specialist is responsible for managing the order process from the acceptance of an order from the customer through the completion of the process of invoicing. This position will have contact with multiple areas of the sales and production process and with external relationships including Logistics providers, customers and others. The Export Order Management Specialist will build a relationship with the business segment team members to collaborate in order to support business plans and provide solutions throughout the process.

  • Fulfills orders, including order entry, administration, shipping and deliver of goods from receipt to delivery.
  • Confirm and verify information on purchase orders, including pricing, products, Inco term, freight term, payment term
  • Accurate data entry into SAP system; including order entry, credits, debits and pricing
  • Coordinate with plant, demand, and S&OP on material availability and timely shipments
  • Coordinate with internal departments to ensure orders ship on time
  • Manage booking process with freight forwarder to meet customer delivery requirements.
  • Communicate logistical information to customers and regions.
  • Generate and approve required export documentation for all shipments.
  • Familiarity with Grace export routing guide and Amber Road.
  • Expertise in International Inco Terms and revenue recognition process.
  • Work with logistics provider on equipment and routing issues. 
  • Manage and communicate with third party logistic provider information to customers and plants 
  • Fulfills requirements for stock in transit customer orders including required documentation
  • Manage Intercompany stock transfers and customer drop ship orders.
  • Respond to and resolve customer inquiries
  • Provide backup support to team members.

Required Skills

  • Attention to detail
  • Customer-focused
  • Excellent organizational skills and ability to manage and prioritize multiple issues simultaneously
  • Ability to integrate information and make decisions in support of business goals
  • Excellent interpersonal and communication skills
  • Ability to effectively interact with internal and external associates
  • Sense of urgency and ability to make critical decisions independently.
  • Computer skills required including Microsoft office.

Required Experience

  • Bachelor degree business field preferred or equivalent work experience 
  • Minimum of 3 years in sales, order management, logistics or other relevant experience

Preferred Qualifications

  • Experience in a manufacturing company preferred
  • SAP experience a plus

Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.


Nearest Major Market: Baltimore