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Technical Services Manager - FCC

Date: Jan 10, 2019

Location: Barcelona, CT, ES, 0894

Company: W. R. Grace & Co.

Role Summary


Proactively respond to and service customer technical requirements and provide the needed assistance. Diagnoses and resolves technical problems. Liaise with internal functions and business leaders to address day-to-day business issues as they arise. Participate and contribute to the commercial aspects of FCC catalyst and additive supply.

Key Responsibilities

  • Complying with all internal and external safety regulations pertaining to environmental protection and occupational & traffic safety according to the GRACE EHS system and ensuring that the staff assigned to the executives receive up-to-date training; directly pointing out and stopping identified mistakes or wrong behavior.”
  • Continue our established strong cooperative technical and commercial relationships with oil refinery customers
  • Will advise on the use, properties and modifications of our value-adding products and manage all customer technical requirements
  • Visiting oil refineries to service their technical needs and build strong customer relationships
  • Work closely with the Sales Leader as well as the RT Sales, Marketing and Development team in devising and implementing technical and commercial strategies
  • When necessary, taking over additional tasks in related or other projects
  • Advises the customer on the use, properties and modifications of products.
    • Operations Support on customer site – start up, shut down, normal operation
    • Reliability improvement of customers FCC assets
    • Operating procedure optimization
    • Collect unit data on customer site, analyze for reliability improvements
    • Cascade data and knowledge within the Grace team
  • Drive field tests with existing and potential customers
    • Liaise with Technical Service Dept on product selection and carry out  trials
    • Assist with market and needs analyses for new product development
    • Liaise with Customer Services on deliveries and troubleshooting
  • Respond to Customer technical and pricing enquiries and do quotations
  • Participate in the direction for product development, timetables and technical programs necessary to support existing product lines in your region in close interaction with global R&D strategy.
  • Develops strategies to improve Grace’s wealth position with each customer at the local level.
  • Assists in departmental day-to-day tasks, projects and assignments as necessary

Required Skills

  • Bachelors Degree in Chemical, Mechanical  Engineering, or similar
  • First professional experience with process engineering in a refinery on the FCC or other process areas not needed but would be a plus
  • The position based in Spain involves extensive travel, primarily in Spain and Southern Europe
  • Good communicator, open minded
  • Keen perception and pronounced social skills
  • Driven by strong customer-orientation, able to work in teams and enjoy working in a multi-cultural environment
  • Language skills: Written and spoken fluency in English and Spanish - French / German / Italian as third languages are ideal